At Blistex Inc., we stand behind our Blistex®, Kank-A®, Odor-Eaters®, Ivarest®, Tucks®, Stridex®, Glysomed®, and Foille® products and quality standards. If you are not satisfied with one of our products that you purchased from us or our authorized sellers in the United States, please reach out to us within 45 days of the date of purchase and we’ll work to make it right. Please note that because we are unable to control the quality of products sold by unauthorized sellers, unless otherwise prohibited by law, our Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States.
To submit a Guarantee request, please contact Consumer Affairs through the appropriate contact (detailed below) and have the following information:
You may also be asked to provide other information to assist us in processing your request. You must submit your Guarantee request within 45 days of the date of purchase.
We reserve the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in our discretion in cases of suspected fraud or where we conclude that the purchaser has abused the Satisfaction Guarantee. We may amend or terminate the Satisfaction Guarantee at any time without notice.
If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at ASP@blistex.com.